EBSITE IS CURRENTLY UNDER CONSTRUCTION !!
Emergency Referral Numbers:
VESH (South Deerfield) 413 665-4911
Upstate Veterinary Specialties (Latham) 518 783-3198
Capital District Referral Hospital (Latham) 518 785-1094
Allen Heights Vet Hospital Covid-19 protocol update as of July 5, 2021(on going as of 8/26/2021)
We are pleased to let you know that we are starting to let clients into the building for some appointments. Please see the below information regarding reopening and our most current COVID-19 policies.
Clients arriving for their appointment please call or text 413 443-4949 upon arrival. We will let you know what the options are for your appointment. These include:
- Continue curbside services and remain in your vehicle.
- Wait in your vehicle until your appointment is ready and be taken directly into an exam room.
For an appointment or visit within the hospital we are limiting the number of visitors to one (1) per patient.
Face masks are required in all public areas of the hospital. Please take the time to understand why we require masks within the hospital:
- Allen Heights will not be asking clients to show proof of their vaccination status.
- Human healthcare facilities are one of the exceptions to the new, relaxed CDC masking guidelines. As a medical facility, we are following our human healthcare colleague’s lead.
- Our hospital’s work environment has many tight, shared spaces that do not allow for social distancing.
- Some of our clients and colleagues are not vaccinated, cannot be vaccinated, or have medical conditions that make them a higher risk for contracting COVID-19.
Thank you for your cooperation and understanding in this matter
NEW TEMPORARY HOURS - EFFECTIVE IMMEDIATELY
Emergency care: Sick pets and emergent needs will be seen during the day. Our after hour emergency care has changed due to staffing. We are on call M-Th, some Friday evenings until 9 pm. This is a phone triage service. We don't have on call staff for weekend after hour emergencies. If deemed necessary, you will be referred to one of our emergency referral hospitals. Our after hours emergency number is 413 347 9033.
Outside our triage service hours, we have partnered with VetTriage to offer video telehealth services. The VetTriage veterinarians are available 24/7 and for a small fee, will assess your pet on a live video chat to determine if your pet requires immediate emergency care, or simple monitoring at home until we reopen. In the event of an emergency care, or simple monitoring at home until we reopen. In the event of an emergency, they will coordinate your visit to the on-call hospital of the evening.
If you do not have internet service or a smart phone, they can also be reached by phone at 702 483 8533.
Because appointment space is limited we have instituted a $25 no show/ no call fee. We instituted this because on any given day we any number of patients that could use that space. If we don't know that an appointment isn't going to come in we can't offer that appointment to another client/patient. This fee gets put on your account.
We are stocked with food and medicine. Please call ahead for refills and food orders. We need 24 hour notice to review the chart and fill any prescriptions. When you arrive to pick up, call us from your cell phone. We will bring your supplies out to your car. We will take payment over the phone with credit card to facilitate efficient service for you.
We will advise you of changing recommendations via our email service, facebook page and website. Please call our office with any questions. We understand this is a difficult and frustrating situation, and we care about your pets. We will continue to monitor the situation and adjust our service procedures.
Thank you for your understanding and cooperation,
Dr Tullett and the staff of AHVH
Please contact us at (413) 443-4949 for all your pet health care needs.
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